If your unit has been sitting around for a long time, it may be hard to start. Try these easy steps before calling:

1. Gasoline generators
1.) Check oil level and add more if necessary.
2.) Replace old fuel from the fuel tank, and drain out old fuel from carburetor by loosing the plug bolt on the bottom side of it.
3). Make sure fuel valve is open.
4.) Check all generator parts for integrity.
5.) Change the blocked fuel filter if necessary. (see engine manual).

2. Diesel generators
1.)Check oil level and add more if necessary.
2.)Make sure fuel valve is on the on position.
3.)Drain out the air bubbles from the fuel line.
4.)Check if the fuel pump works well by cranking the engine and at same time loosing the connecting nut between high pressure pipe and fuel pump, Make sure you can see fuel splashing from the outlet of the fuel pump, or you should change a new fuel pump.

You can find operation's manual and parts diagrams for selected models on our Web site. These can be downloaded for free. If you would like a hard copy, you can order a replacement copy for a $10 handling fee .Be sure provide us with correct products model. Then we can send you the appropriate copy.

Each different case requires different attention. Any question regarding warranty, Please E-mail us at Support@apolloindustrial.com call or call our Customer Service Center for the appropriate procedure.